of the dispatch center
The Bryan Police department operates a 24 hour a day
dispatch center. Using four full time and one part time police/fire dispatcher
the police department dispatchers are always there for you.
Any land line 9-1-1 call placed from within
the Bryan City limits will be routed to our department. If your call
is for a medical emergency the call will be transferred to the
Williams County Communication Center.
In addition to dispatching Bryan
police department and the Bryan Fire department our dispatchers will
handle the city hall switchboard on weekends, after hours, and
during the day when the regular city switchboard operator is not
Some of the other duties of the dispatchers
include accepting bonds for the courts after court hours and
the filing of charges for all county law enforcement agencies
after court hours.
Why does the dispatcher ask all those questions?
Have you ever had to call 911 to report an emergency and
wonder why they are asking you all those questions? When you are involved in an
emergency situation you want to know that the police, fire and or/ambulance are
coming. Once an address is obtained you can be sure that emergency vehicles are
heading to that location even though you are still on the phone with the
dispatcher. We do not wait until the call has terminated before sending
What information should I be ready to report when I call
1. Where? - Where is this occurring?
2. What? - What is happening?
3. When? - Is this happening now?
4. Who? - Who is the victim, suspect, etc.?
5. Why? - Do you know why this is happening?
6. Weapons? - Are there any weapons involved?
Do's and Don'ts of 9-1-1
Do not program 9-1-1 into your auto-dial
telephone. You won't forget the number, and programming the number invites
accidental dialing of the number. Also, please do not dial 9-1-1 to
"test" your phone or the system. This needlessly burdens the
dispatchers and system with non-emergency calls.
Dial 9-1-1 only for an emergency. An emergency is any serious medical problem
(chest pain, seizure, bleeding), any type of fire (business, car, building), or
any life-threatening situation (fights, person with weapons, etc.). Most
jurisdictions also urge citizens to use 9-1-1 to report crimes in progress,
whether or not a life is threatened.
Do not dial 9-1-1 for a non-emergency. Instead, dial 636-4233 which is the
non-emergency telephone number. A non-emergency incident is a property damage
accident, break-in to a vehicle when suspect is gone, theft of property (when
suspect is gone), vandalism (when suspect is gone), panhandlers, intoxicated
persons who are not disorderly, or cars blocking the street or alleys.
If you dialed 9-1-1 in error, do not hang up the telephone. Instead, stay on the
line and explain to the dispatcher that you dialed by mistake and that you do
not have an emergency. If you hang up, a dispatcher will call back to confirm
that there is no emergency.
If you are a cellular caller, your telephone number and location will not be
displayed for the dispatcher's reference. You must be able to describe your
location so emergency units can respond. Be aware of your current city or town,
address, highway and direction, nearby cross-streets or interchanges, or other
geographic points of reference.
Cellular 9-1-1 calls are frequently routed to a central Public Service Answering
Point that could be many miles from your location. Be prepared to give the
dispatcher your complete location---city or town, address or location, inside or
outside, what floor or room, etc.
Don't hang up until the call-taker tells you to. Follow any instructions the
dispatcher gives you, such as meeting the officers at the door, or flagging down
the firefighters at the curb.
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